Egads! Comcast eats my nuts!
My cherished beloved nuts. Just 13 months ago, I was paying just under $45 a month for Comcast. I was paying $55 for just internet service (which was well worth it since I was paying more than that for shoddy DSL service before that. what a crap.) But they called me (whilst I was over in the Vegas way) and told me they would lower my monthly bills, all I had to do was get basic cable. Wait, says I, you want to give me more service and lower my bills? I thought it had the smell of Scam about it but was assured that if I discovered I didn't want to keep it my service would revert back at no cost. There was no cancellation fee or anything. Balls out! I gave the go ahead. So there I was blissfully immersing myself back into american pop culture. Ten years, sans tv. Boy did I forget how much I hate commercials.
Here, my views of Comcast were highly elevated. I was pleased, nay, elated by the gifts bestowed upon me by the very gods of media......until I had to move. When the day came for me to part ways with the ramshackle hut I previously called a home I called Comcast to move my service. After all they advertised all sorts ease and convenience in my move. I was then told that the service I had up to this point was not Comcast. So even though my checks were made out to Comcast and cashed by Comcast, it wasn't really Comcast at all. In fact to get Comcast, I had to call Comcast up to cancel and then call Comcast (the real Comcast) to get new service. When I asked about the cost, explaining how much I was paying, she literally laughed at me. The best she could do, to match what I was paying is to give me the starter package at $68 a month. So, to switch from Comcast to Comcast, I had to pay an additional $23 a month. Ok, I caved, at this point I was addicted to the damned boob tube already. It wasn't that much and I was fairly certain what I was paying before was a little on the low side. (Skeptically low, if you recall from just a paragraph ago)
It was around this time I learned the awful joys of Comcast service. Each step of the way was a torturous experience. Setting up this fiasco I called Comcast, they in turn transferred me to Comcast, who then transferred me to Comcast, after which I was transferred to Comcast, who sent me back to the original Comcast. I believe this exchange took me 2 hrs of holding, just to set up a date to have someone come over. Seriously, a 15 second conversation that took me hours.
A week before the scheduled date, I come home from work to find a note on my door complaining that I wasn't there for the appointment. I assumed it was a mistake. The next day I found another note stating the same thing and advising me they weren't going to come again until I called. Back to the phones I go....
Once this was fixed, the cable guy came to install my cable. He finished the job within minutes. But then....he had to call it in. They kept him on hold for over an hour. 1/2 an hour in he was flipping out. He explained to me how crappy it was to do work for Comcast because this kind of shit was constant. That doesn't bode well thinks I.
The first thing I noticed was that all 100's of channels did not correspond to the guide that was given me. Add to that, the fact it takes up to 5 seconds to switch from channel to channel made channel surfing an impossibility. I was assured that this would be corrected. (It was, it just took 6 months, at which point I had memorized the wrong pattern already)
In the past year, I had to call for service once, as nothing on my television resembled anything other than little blocks of epileptic colors. This was also not a pleasant experience. And took multiple visits.
Not that long ago, Verizon FIOS came by trying to hawk their wares. I turned them away solely based on my horrid previous experience of transition. But today I got my bill. Apparently my previous monthly bill was an introductory rate. I am now to pay $119 a month for the same damned thing I was paying $45 for 13 months ago. To the same damned company.
In summation, Comcast eats my nuts!! And they will eat yours as well, those squirrely bastards!!
Here, my views of Comcast were highly elevated. I was pleased, nay, elated by the gifts bestowed upon me by the very gods of media......until I had to move. When the day came for me to part ways with the ramshackle hut I previously called a home I called Comcast to move my service. After all they advertised all sorts ease and convenience in my move. I was then told that the service I had up to this point was not Comcast. So even though my checks were made out to Comcast and cashed by Comcast, it wasn't really Comcast at all. In fact to get Comcast, I had to call Comcast up to cancel and then call Comcast (the real Comcast) to get new service. When I asked about the cost, explaining how much I was paying, she literally laughed at me. The best she could do, to match what I was paying is to give me the starter package at $68 a month. So, to switch from Comcast to Comcast, I had to pay an additional $23 a month. Ok, I caved, at this point I was addicted to the damned boob tube already. It wasn't that much and I was fairly certain what I was paying before was a little on the low side. (Skeptically low, if you recall from just a paragraph ago)
It was around this time I learned the awful joys of Comcast service. Each step of the way was a torturous experience. Setting up this fiasco I called Comcast, they in turn transferred me to Comcast, who then transferred me to Comcast, after which I was transferred to Comcast, who sent me back to the original Comcast. I believe this exchange took me 2 hrs of holding, just to set up a date to have someone come over. Seriously, a 15 second conversation that took me hours.
A week before the scheduled date, I come home from work to find a note on my door complaining that I wasn't there for the appointment. I assumed it was a mistake. The next day I found another note stating the same thing and advising me they weren't going to come again until I called. Back to the phones I go....
Once this was fixed, the cable guy came to install my cable. He finished the job within minutes. But then....he had to call it in. They kept him on hold for over an hour. 1/2 an hour in he was flipping out. He explained to me how crappy it was to do work for Comcast because this kind of shit was constant. That doesn't bode well thinks I.
The first thing I noticed was that all 100's of channels did not correspond to the guide that was given me. Add to that, the fact it takes up to 5 seconds to switch from channel to channel made channel surfing an impossibility. I was assured that this would be corrected. (It was, it just took 6 months, at which point I had memorized the wrong pattern already)
In the past year, I had to call for service once, as nothing on my television resembled anything other than little blocks of epileptic colors. This was also not a pleasant experience. And took multiple visits.
Not that long ago, Verizon FIOS came by trying to hawk their wares. I turned them away solely based on my horrid previous experience of transition. But today I got my bill. Apparently my previous monthly bill was an introductory rate. I am now to pay $119 a month for the same damned thing I was paying $45 for 13 months ago. To the same damned company.
In summation, Comcast eats my nuts!! And they will eat yours as well, those squirrely bastards!!
Comments
Most importantly, I would like to check available packages/promotions so that your bill can be lowered. If you send me the phone number on the account, I will get the ball rolling.
Best regards,
Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com